Real operational systems we've built for service businesses — and what changed after they went live.
A multi-year ERP that became the operational backbone of an international children's camp organisation — connecting registrations, payments, documents, check-in and team coordination into one calm, structured workflow.
A CRM that grew into an operational control layer for a pawnshop & lending business — bringing financial clarity, safer workflows, compliance and online customer operations into one system.
A discovery & design engagement for an equipment-repair business running ‘between systems’. We mapped three sources of operational debt and designed a unified operational model — partially implemented, then paused on the client's budget.
How to scale sales team capacity during peak season without proportional headcount growth — an assistant integrated into the online chat and sales funnel.
